Effective from date: 12/12/2022
Courier Returns (RTO):
In the case of Ready-made Products OR Print-On-Demand Products:
The default return address (warehouse address) is mentioned over the shipping slip of the shipment, and returns to the mentioned warehouse address for all courier returns that were not delivered to the buyer and were marked as RTO ‘Returning to Origin’. When we receive the returned shipment, it will be updated in your merchant account panel and the returned product included in the particular shipment will be re-stocked in Amfasys Merchandise Warehouse without any additional warehousing charge until you re-ship the product against any future order fulfillment. You can also have the option to re-ship the RTO Products to your own place.
Using a custom return address is not possible currently since not all courier companies allow it.
Incorrect Address: If the address provided by you for delivery is found to be incorrect by the courier personnel, the address can not be changed once after dispatch.
Delivery not claimed: If the product is not delivered due to the reason of non-availability of the recipient at the address provided to us for delivery and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself or your end customer. You will not be charged a reverse shipping fee which is equal to the forward shipping fee in such cases.
Customer Returns:
Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Amfasys within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.
Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 10 days from the date of delivery of the product. In order to raise a replacement request, send us pictures and videos of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.
Rejection by Customer: (For Customized Products)
Since the product is customized to customer requirements, any such return or rejection must be cancelled through you. We do not refund for any modification in order for size or color and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification if you choose to accept or offer exchanges to your end customers.
Cancellations:
Cancellations by the customer: In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as credits into your Amfasys Merchandise Wallet. If we have already printed (in case of Print-On-Demand products) and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by Amfasys: Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, destination pincode not serviceable, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your Amfasys merchant account wallet in the next ledger closing cycle, which is run every 15 days.